Common purchase queries answered
Orders and Shipping
Each piece is carefully handcrafted after your order is placed.
Please allow 3–5 business days for production, followed by shipping time depending on your location.
You can create an account during checkout or from the “My Account” page.
It allows you to track orders and manage your details more easily.
If your order hasn’t been shipped yet, please contact us as soon as possible.
We’ll do our best to update it in time.
Once your order is shipped, you’ll receive a tracking number via email.
You can follow your package every step of the way.
No. We do not store your payment information.
All transactions are securely processed through trusted providers like PayPal.
Taxes and duties are not included in our prices.
Any applicable import taxes are determined by your local customs and are the customer’s responsibility.
Yes, we ship worldwide.
Shipping availability and delivery time may vary depending on your location.
Whenever possible, items are shipped together.
In some cases, they may arrive separately to ensure faster and safer delivery.
If you need to swap an item
Returns and Exchanges
Due to the handcrafted nature of our products, we do not accept returns for change of mind.
However, if something isn’t right, please contact us — we’re here to help.
We’re so sorry. Please contact us with your order details and a photo, and we’ll resolve it as quickly as possible.
If your item arrives damaged, please send us photos within 48 hours of delivery.
We’ll take care of it promptly.
Please contact us before returning any item.
We’ll provide the correct return address and instructions.
You can reach us via our Contact page or email.
We aim to respond within 24–48 hours.
Please contact us as soon as possible.
If your order hasn’t been shipped, we’ll do our best to update it in time.
Orders can be modified or canceled shortly after purchase.
As production begins quickly, please contact us as soon as possible.
Some items may be restocked or made to order.
Feel free to contact us for availability.