Shipping Policy

Order Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

If you do not receive tracking details within 5 business days of placing your order, please contact us at softtoy888@gmail.com, and we will be happy to assist you as soon as possible.

Production Time

Rather than mass-producing and storing products, we create each piece with care after your order is placed.

This allows our skilled artisans to focus on every detail and ensure the highest quality.

Please allow 3–5 business days for handcrafted production before shipping.

International Orders

We ship worldwide.

Please note that shipping fees do not include import duties, taxes, or customs clearance fees.

These charges are determined by your local customs office and are the responsibility of the customer.

We are not responsible for any customs duties, taxes, or delays caused by customs clearance.

Customs inspections may occasionally delay delivery, which is beyond our control.

If a package is refused due to unpaid customs duties or taxes, we are not responsible for return shipping costs, shipping fees, or any loss incurred.

We kindly recommend reviewing your local customs regulations and import procedures before placing an order. In some countries, duties and taxes may be collected by the carrier at the time of delivery.

Delivery Time for International Shipments

Please allow sufficient time for your shipment to arrive. International orders may experience delays due to customs inspections, local processing, carrier operations, or other factors beyond our control.

For this reason, international shipments will not be considered lost until at least 2 months have passed from the carrier pickup date. For certain destinations, this timeframe may be longer.

Shipping Responsibility

Once an order has been shipped, we are not responsible for delays or delivery issues caused by circumstances outside our control, including but not limited to:

• Incorrect or incomplete shipping information provided by the customer
• Customs clearance procedures or inspections
• Import duties, taxes, or customs-related charges imposed by the destination country
• Carrier-related delays
• Local delivery interruptions in the destination country
• Packages refused or unclaimed by the recipient

Unless the error occurred during fulfillment on our side, or the item received is defective, shipping charges are non-refundable.