Returns & Exchanges

Eligibility

• Requests must be made within 14 days of delivery
• Items must be unused, unwashed, and in original condition
• All original tags and packaging must be intact
• Items marked as Final Sale are not eligible for return
• Gift cards are non-refundable
• Due to the handcrafted nature of our products, slight variations may occur and are not considered defects

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 14 days of delivery, and provide photos within 48 hours of delivery. We will review the case and arrange a replacement or appropriate solution.

Refund Policy

• Refunds apply to product value and applicable taxes only
• Original shipping fees are non-refundable

Return Shipping

U.S. Orders

We provide a prepaid return label for a flat fee of $5.99, deducted from your refund. This fee will be waived if you choose store credit.

International Orders

Customers are responsible for return shipping costs, duties, customs clearance, and providing a valid tracking number.

How to Request a Return

1. Log in to your account using the email used for purchase.
2. Select your order and click “Request Return”.
3. Indicate the reason and choose your preferred resolution.
4. Once approved, follow the return instructions provided via email.
5. After we receive the item, your case will be processed accordingly.

Processing Time

Please allow up to 10 business days after we receive your return for the refund to be completed. Processing time may vary depending on your payment provider.

Important Notes

• We only accept returns for items purchased directly from our website
• For purchases made through other retailers, please contact them directly